Welcome to Prinnt Support Center! We're here to assist you with any questions or issues you might have. Explore our helpful resources or contact us for personalised support.

Getting Started

How to Place an Order: Step-by-step guide to ordering your products on Prinnt.

Product Customisation: Learn how to customise your prints with our easy-to-use tools.

Shipping & Delivery: Information on shipping options, estimated delivery times, and tracking.

Personal Identification Information: When you visit our website, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, billing information, and payment details.

Non-Personal Identification Information: We also collect non-personal information such as IP addresses, browser types, device information, and other usage data that helps us improve the website experience. This data may be gathered through cookies and other tracking technologies.

 

Account Management

Creating an Account: Instructions for creating and managing your Prinnt account.

Order History: How to view and track past orders.

Account Settings: Update your personal information and preferences.

 

Payments & Billing

Accepted Payment Methods: A list of all available payment methods, including credit cards, PayPal, etc.

Order Invoices: How to download invoices and manage billing inquiries.

Payment Issues: Solutions for payment errors or failed transactions.

 

Printing & Design

File Upload Guidelines: Best practices for uploading high-quality files for printing.

Design Templates: Explore customisable templates for your design needs.

Artwork Assistance: Tips and tools to help with design creation.

 

Returns & Refunds

Return Policy: Guidelines on how to return products.

Refund Process: Information on processing refunds for canceled or unsatisfactory orders.

 

Common Troubleshooting

Order Status Updates: How to track your order and receive updates.

Printing Issues: Tips for resolving print quality problems.

Technical Support: Troubleshooting issues with the website, payments, or account access.

 

Contact Us

If you can’t find the answer you’re looking for, our support team is here to help!

Email: support@prinnt.au

Live Chat: Available 24/7 for immediate assistance.